Booking and cancellation

You pay in full when you book, through our card checkout.

Cancel within 24 hours of booking and we refund you. Use the link in your confirmation email. We return your payment minus the card processing fee, which our payment provider keeps on every refund. The cancellation page shows you the exact amount before you confirm.

After 24 hours we handle cancellations case by case. Email us as early as you can. We will help where we can, especially if we can let the dates again.

If we ever cancel your stay, you get your money back in full.

Holiday accommodation booked for set dates falls outside the statutory 14 day cooling off period, so the terms above are the ones that apply.