Bookings
| # | Property | Dates | Guest | Total | Status | Made |
|---|
Calendar entries needing review
Events on the estate Google Calendar that name no recognisable property, so they don't block any dates. Rename the event in Google Calendar (mention Stables, Bay View or White House) and it will sync within two minutes.
| Dates | Event |
|---|
Prices
| Property | Full £/night | Full weekend £ | Low occupancy £ | Low occupancy weekend £ | Linen £/set | Key safe code | Min nights | Bookable |
|---|
Two price tiers, not a sliding scale. A party filling half the beds or fewer pays the low-occupancy price (e.g. up to 4 guests in the 8-bed White House, up to 2 in a 4-bed cottage); anything above pays the full price. Weekend boxes apply to Friday and Saturday nights; leave blank to use the weekday price of the same tier. Leave low-occupancy blank for half the full price. Day prices set in the calendar below override the full price for that date, and the low tier keeps the same discount.
Next season prices
| Property | Full £/night | Full weekend £ | Low occupancy £ | Low occupancy weekend £ |
|---|
Leave a box blank to carry this season's price forward. Blank date = the first day of the next season automatically.
Block a period
For staff holidays, owner stays and maintenance. Blocked dates cannot be booked online.
| Property | From | To | Reason |
|---|
Day-by-day calendar
Emails
Guests see this as the name emails come from and as the sign-off placeholder {{persona}}.
The arrival email goes out three days before check-in, or immediately if the booking is made inside three days. Its key safe code comes from the property row in Prices & calendar.
Sent automatically from the estate address. Placeholders: {{guest_name}} {{property}} {{checkin}} {{checkout}} {{guests}} {{total}} {{reference}} {{cancel_url}} {{refund_line}} {{linens}} {{lockbox_code}} {{persona}}. The persona name comes from the Settings tab.
Agent replies awaiting approval
Information & rules — what the email agent may say
Analytics
Bookings switch
Empty means bookings open from today. Guests can book up to 18 months ahead.
Google Calendar
Reading always happens: events on the estate's main calendar block dates on the website. This toggle controls the other direction. To keep the estate's own calendar untouched, create a second calendar (e.g. "Website bookings"), share it with the service account, and paste its calendar ID here.
Homepage notice
A single quiet line near the top of the home page. Switch it off once guests are used to booking online.
Booking notifications
One email when a booking is paid for and one when a booking is cancelled, with the guest's details and dates. Leave the address blank to use the estate address. Wording is in the Emails tab.
Holiday pricing
Put a percentage on the dates that always sell out. Bank holidays for England and Scotland, Easter and Christmas are listed for you, switched off until you turn them on. A price you set by hand on the day calendar always wins over these.
| Period | From | To | Uplift % | On |
|---|
Refund suggestions
These only pre-select an option in the cancel dialog. You always choose the actual amount.
FAQ page
The public FAQ page shows these questions as a drop-down list. Keep it short. The email agent answers from Information & rules, not from here.
Season
Repeats every year. Days outside the season cannot be booked, e.g. 15 March to 10 October. Winter seasons that wrap the year end work too.